Privacy Policy — Vista Vibes Lounge App

Last updated: July 10, 2026

Vista Vibes Lounge ("we") is a rooftop lounge located at BRAIRA Hotel, Dammam, Saudi Arabia. This policy explains how our mobile and web app handles your data.

Data we collect

• Account data (entered by you): first and family name, email address, phone number, and date of birth (to verify you are 18 or older).
• Reservation data: table booking details (date, time, party size, pre-orders, notes).
• Loyalty points: your points balance and redemptions.
• Technical device identifier: an anonymous in-app identifier that links your account to your device and protects your data.

What we do NOT collect

• We do not collect your location.
• We do not access your contacts, photos, camera or microphone.
• We show no ads and use no advertising trackers.
• We never sell your data or share it with third parties for marketing.

How we use your data

• Managing your account, confirming your reservations and notifying you of their status inside the app.
• Verifying your phone number (via a code sent by WhatsApp or SMS).
• Calculating loyalty points and rewards.
• Ensuring app users are adults (18+).

Where data is stored

Data is stored securely in Google Firebase (Firestore) with strict access rules: no user can read another user's data, and administrative access is limited to lounge management.

Your rights

You may request access to, correction of, or permanent deletion of your account data at any time by contacting us below. We will respond within a reasonable period.

Children

The app is intended for adults aged 18 and above. We do not knowingly collect data from anyone younger.

Contact

Email: wecare@vistavibes.net
Phone: +966 55 184 9990
Address: BRAIRA Hotel, Prince Muhammad Ibn Fahad Rd, Dammam, Saudi Arabia